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Return and Refund policy
We do not accept any returns. However, in case if wrong or a defective product has been sent, do let us know at the earliest. You can reach out to us at the given number(08:00 AM-10:30 PM, Monday-Sunday).
Dewdrops is not responsible and do not guarantee a refund for cases where:
Flowers, plants, fruits, sweets, gift products and preserved items are delivered to the incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refuses to accept the delivery.
Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Dewdrops refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details after which it takes 7 to 10 working days.